OUR POLICIES MAKE US STRONG

Privacy Policy

Your privacy is our priority.

Idolegacy Sdn Bhd (Solely owned RideRunner App ) aim to be transparent about how and why we use personal data we collect. This privacy policy explains how we process your personal data. In this privacy policy, the term ‘personal data’ and ‘information’ is used interchangeably.

What we collect?

  • For Rider : Name, ID Card Number, Contact, addresses, vehicle Details, License and Road Tax details, Insurance details, Personal Photo and Vehicle photos for use of our App and website.
  • For Client Apps : Name, ID Card Number, Contact, addresses, and client may login via personal email such as Gmail, Hotmail and so forth.

Why we collect?

To further improve your experience on our website. When indicated your preferences through our website, Idolegacy Sdn Bhd will use this information to personalise the App and website.

To minimise the risk of unauthorised access to your information, Idolegacy Sdn Bhd use some of your information to authenticate your identity.

To ensure the riders are legit for safety of our clients in handling passengers or stuff like food or goods

To register for Riders which will get coverage for Goverment based Labour Insurance (PERKESO)

To identify legit clients which will give safety working environment for riders

How we process?

Idolegacy Sdn Bhd process your information in Malaysia. In certain instance, the information we collect may be processed in, transferred to, and/or stored at, a destination beyond Malaysia in which the local jurisdiction’s data protection laws may not provide reasonable adequate protection.

By providing information through our website, you agree to this processing, transfer and/or storage beyond Malaysia. As continuing compliance process, Idolegacy Sdn Bhd aim to undertake practicable steps to ensure that information is treated securely and, in accordance with this privacy policy even when your information is processed in, transferred to, and/or stored at, a location beyond Malaysia.

How long we retain?

  • Idolegacy Sdn Bhd will retain your contact details for marketing purposes provided that you have opted in for such purposes. Notify us to opt out any time to our Privacy Lead under the required heading: Opt-Out: riderunner.my+optout@gmail.com

In the interest of audit trail and future regulatory investigation request for access (whenever applicable), we will keep your information for up to seven years. We will delete your information after that period.

Subject Access Request (SAR)

You can request details of information Idolegacy Sdn Bhd retains by way of e-mail. Once requested, we will send you an application form; administrative charge for such request; and state clearly the requested personal data you intend to access. Once received, and if the request is reasonable, we endeavour to respond within 14 working days (excluded Gazetted State and Federal Holidays in Malaysia). We may reject the request if it’s vexatious and frivolous. To pursue SAR, you can e-mail with the required heading: SAR, addressed to our Privacy Lead at: riderunner.my+support@gmail.com

Opt-in and opt-out

When you choose to opt-in or opt-out by way of e-mail, it applies to the information stored about you on Idolegacy Sdm Bhd’s cloud database.

Information security

Idolegacy Sdn Bhd commend you to use complex password, secure password hint, keep the password private and secure and use a secure browser. We also recommend you to frequently change your password more than thrice yearly or once per quarter of the year.

Cookies

Idolegacy Sdn Bhd deploys cookies and analytics.

To opt-out of being tracked by Google Analytics across all websites.

Complaint

If you are distress with the way Idolegacy Sdn Bhd process your personal information, you can channel complain to the Personal Data Protection Commissioner at: Jabatan Perlindungan Data Peribadi

If you wish to complain directly to us, you can email with the required heading: DP Complaint to our Privacy Lead at riderunner.my+complaint@gmail.com. Idolegacy Sdn Bhd endeavour to respond within 14 working days (exclusive Gazetted State and Federal Holidays in Malaysia).

Policy review

 

This policy will be reviewed twice per year and the changes will be notified through Idolegacy’s communications platform.

Welcome to Idolegacy Sdn Bhd
These terms and conditions outline the rules and regulations for the use of Idolegacy Sdn Bhd’s Website and Mobile Application

Idolegacy Sdn Bhd is located at:
Lot 59, Ground Floor, Block G, Asia City, Kota Kinabalu 88000 – Sabah , Malaysia

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Idolegacy Sdn Bhd’s website
if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law
of Malaysia. Any use of the above terminology or other words in the singular, plural,
capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.Cookies
We employ the use of cookies. By using Idolegacy Sdn Bhd’s website you consent to the use of cookies
in accordance with Idolegacy Sdn Bhd’s privacy policy.Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our
affiliate / advertising partners may also use cookies.License
Unless otherwise stated, Idolegacy Sdn Bhd and/or it’s licensors own the intellectual property rights for
all material on Idolegacy Sdn Bhd. All intellectual property rights are reserved. You may view and/or print
pages from http://www.riderunner.my for your own personal use subject to restrictions set in these terms and conditions.
You must not:

Republish material from http://www.riderunner.my
Sell, rent or sub-license material from http://www.riderunner.my
Reproduce, duplicate or copy material from http://www.riderunner.my

Redistribute content from Idolegacy Sdn Bhd (unless content is specifically made for redistribution).
Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our Web site in the same
manner as they hyperlink to the Web sites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
and charity fundraising groups which may not hyperlink to our Web site.

 

These organizations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

commonly-known consumer and/or business information sources such as Chambers of Commerce, American
Automobile Association, AARP and Consumers Union;
dot.com community sites;
associations or other groups representing charities, including charity giving sites,
online directory distributors;
internet portals;
accounting, law and consulting firms whose primary clients are businesses; and
educational institutions and trade associations.

 

We will approve link requests from these organizations if we determine that: (a) the link would not reflect
unfavorably on us or our accredited businesses (for example, trade associations or other organizations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed
to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of Idolegacy Sdn Bhd; and (d) where the
link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party’s
site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to idolegacy@gmail.com.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.

No use of Idolegacy Sdn Bhd’s logo or other artwork will be allowed for linking absent a trademark license
agreement.
Iframes
Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.
Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.
RideRunner App Terms and Condition

Return and Refund Policy
Last updated: August 18, 2020

Thank you for shopping at RideRunner.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to IDOLEGACY SDN BHD, LOT 59, GROUND FLOOR, BLOCK G, ASIA CIT, 88000, KOTA KINABALU, SABAH, MALAYSIA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to RideRunner, accessible from https//www.riderunner.my

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: riderunner.dev@gmail.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

LOT 49, GROUND FLOOR, BLOCK G, ASIA CITY, 88000, KOTA KINABALU, SABAH, MALAYSIA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: riderunner.dev@gmail.com

Selamat Datang ke Laman Perjanjian Antara Pengurusan RideRunner (dimiliki Idolegacy Sdn Bhd) dan RideRunner Contractor.

.

*RR merujuk kepada Syarikat Pengurusan Idolegacy Sdn Bhd

*RR Contractor merujuk kepada Rider dan Driver Professional Berdaftar dengan RideRunner App

.

Dengan ni RR CONTRACTOR berjanji;

i. Menjaga adab, tata tertib, hospitality (layanan) kepada semua pihak kepada tahap yang terbaik mewakili imej RideRunner sebagai perkhidmatan terbaik.

ii. Menjalankan amanah dan tanggungjawab apabila menghantar/mengambil penumpang ataupun barang mahupun urusan RUNNER SERVICE seperti pembelian barang, urusan pejabat atupun perbankan.

iii. Menjaga kebersihan diri, kemas dan mempunyai imej terbaik dalam RideRunner

iv. SENTIASA Menjaga keselamatan diri, penumpang mahupun barang setiap masa kerana keselamatan dan kesihatan adalah tanggungjawab mutlak para RR CONTRACTOR. Pihak RR tidak bertanggungjawab atas kelalaian RR CONTRACTOR untuk memastikan keadaan sekeliling selamat dan bersih.

v. Sentiasa menyelenggara kenderaan yang didaftarkan supaya sentiasa berada di tahap yang baik dan selamat setiap masa

vi. MENJAGA RAHSIA dan OPERASI RIDERUNNER supaya tidak dikongsi dalam bentuk apa juga seperti digital, dokumen, skrin-tangkap ke laman sosial, walau secara lisan kepada bukan RR CONTRACTOR walaupun jika tidak lagi menjalankan RR CONTRACTOR kelak.

vii. Sekiranya telah keluar dari RIDERUNNER, Jaket / baju dan helmet perlu dikembalikan ke pejabat Idolegacy Sdn Bhd, Deposit RM10 akan dikembalikan.

viii. Tidak ‘MAKAN LUAR’, atau Bahasa lain ‘SERVICE LUAR’ dari APLIKASI RIDERUNNER iaitu menjalankan kerja tanpa memasukkan data order melalui Aplikasi Riderunner sebelum menjalankan perkhidmatan.

ix. RR CONTRACTOR harus telus dan menghargai peluang menggunakan aplikasi ini untuk mencari rezeki.

x. RR CONTRACTOR bertindak sebagai Kontraktor, manakala Client/Penumpang bertindak sebagai Pelanggan RR CONTRACTOR. Aplikasi RideRunner adalah medium untuk menemukan Keperluan/Kehendak dan Pembekal

xi. RideRunner mewakili RR Kontraktor untuk memungut hasil bayaran dan dimasukkan ke e-dompet (setelah sistem tanpa tunai (Cashless)/e-dompet telah dikembangkan), RR akan melepaskan sejumlah wang mengikut apa yang diminta oleh Rider, seterusnya wang dimasukkan ke akaun dalam tempoh 7 hingga 14 hari.

xii. RideRunner juga berhak mengenakan caj komisyen ataupun ‘top-up’ mahupun harga tambang secara fleksible seperti yang diputuskan oleh Lembaga Perlesenan Kenderaan Perdangangan Sabah (LPKP SABAH) mengikut keperluan dan kos operasi semasa

xiii. RR CONTRACTOR harus mengikut garis panduan LPKP Sabah dari semasa ke semasa

xiv. Sekiranya berlaku kemalangan, haruslah merujuk kepada pihak insuran masing-masing, dan pihak PERKESO selain itu harus melaporkan pada pihak RR supaya isu dibawa ke LPKP Sabah.

– Rider WAJIB Mendaftar diri dengan PenjanaGIG PERKESO.

xv. Kelajuan membawa penumpang adalah 45KM/J – 60KM/J sahaja (Untuk yang layak menjalankan Bike Hailing) dan Ehailing mengikut had kelajuan jalanraya yang ditetapkan iaitu maksima 90KM/J di Lebuhraya.

SISTEM KREDIT PRA-BAYAR (TOP-UP) BAHARU

i. Berikutan isu ‘makan luar’ masih tidak dapat dibendung dan kos penyelenggaraan Aplikasi Riderunner mencapai ribuan ringgit, pihak Riderunner mengambil Tindakan untuk menjalankan system kredit pra bayar(top-up) untuk menggunakan aplikasi Riderunner Tasker.

ii. Kiraan asas ‘top-up’ adalah,
a. RM10 = Tempoh sah, 7 hari
b. RM20 = Tempoh sah, 14 hari
c. RM30 = Tempoh sah, 24 hari
d. RM40 = Tempoh sah, 30 hari

iii. Sekiranya RR CONTRACTOR langsung tidak aktif mengambil order sekurang-kurangnya 1 (Satu) kali, dalam tempoh 30 hari, maka akaun akan terhapus dan kredit akan hangus.

iv. Sekiranya tempoh sah telah habis, kredit tidak akan hangus dan perlu isi ‘top-up’ dan meneruskan penggunaan aplikasi Riderunner tasker seperti sediakala, jumlah kredit sedia ada akan ditambah dengan ‘top-up’ kredit yang baru.

v. Disebabkan ini adalah system kredit untuk menggunakan aplikasi Riderunner, kredit tasker TIDAK BOLEH DITEBUS DENGAN WANG, TIDAK BOLEH DIPINDAHKAN KE AKAUN LAIN. ia harus digunakan (consume) sehingga habis dengan terus menjalankan perkhidmatan di Rideruner

vi. Hanya RM10 Kredit terakhir (atau baki terakhir bawah RM10) sahaja boleh ditebus sebagai asas system kredit yang ada setelah baju kit dan sticker pelekat dikembalikan.

Sekiranya didapati melanggar apa sahaja yang dijanjikan di atas, RR CONTRACTOR bersedia dibuang/dihentikan/disenarai hitamkan untuk tidak lagi Bersama RR.

SISTEM RRGo DAN SISTEM KOMISYEN

A. Sistem RideRunner Go atau RRGo adalah sistem penyewaan sistem (Subscription System) yang menghubungkan Rider dan Client secara LANGSUNG. Sistem ini tidak akan mengenakan apa-apa caj selagi menyewa (subscribe) menggunakan sistem RRGo) dan setiap kerja dihgubungkan menggunakan Aplikasi RideRunner.

Berikut adalah Caj Sewaan (Subscription Charges) bagi RRGo:

a. RM5 = Tempoh sah, 1 hari
b. RM35 = Tempoh sah, 7 hari
c. RM150 = Tempoh sah, 30 hari

 

B. Sistem Komisyen adalah sistem yang melayakkan untuk dinamakan “On-Demand Application. Caj dikenakan apabila rider mendapat kerja melalui Ping/Pop-up terus melalui app. NIlai Komisyen terkini adalah 18% untuk setiap kerja yang dilakukan. Ia akan ditolak melalui Kredit yang tersimpan dalam akaun RideRunner Tasker. Jika Kredit kurang dari paras selepas penolakan komisyen, Ping/Pop Up tidak akan muncul di Aplikasi.

*****Dengan mendaftar sebagai RIder Professional RideRunner (Bike/Cargo/Fleet/Feeder), Rider BERSETUJU dengan perjanjian di atas.*****

  • fragile items that require special handling (e.g. flowers, cakes)
  • perishable items (including durian)
  • hazardous, explosive, flammable and unsafe items (including power bank)
  • valuable items and documents (e.g. cash, passport, birth certificate)
  • credit or debit cards
  • illegal substances
  • live animals and plants
  • any un-packed or loose items that can easily be damaged in transit